Shipping policy

Last updated: February 2, 2026

Thank you for shopping with us. Please review our Shipping Policy carefully before placing an order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Processing time includes order verification, quality checks, and packaging before shipment.

Shipping Time & Delivery Estimates

Estimated delivery times are as follows:

  • United States: 20–30 business days
  • International: 20–35 business days

Delivery time refers to the time it takes for an order to arrive at the customer’s shipping address after it has been shipped.

Please note that delivery times are estimates, not guarantees, and may vary due to factors such as:

  • Customs clearance
  • Carrier delays
  • Holidays or peak seasons
  • Weather conditions
  • External factors beyond our control

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow several business days for tracking information to update after shipment.

Delivery Date Definition

The delivery date is defined as the date on which the order is successfully delivered to the customer, as confirmed by the shipping carrier.

All warranties, refunds, and return eligibility periods begin from the delivery date, not the order date or shipping date.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@luneracomfort.com

We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Us

If you have any questions about this policy, please contact us at: 

📍 Address: 30 N Gould St Ste N Sheridan, WY 82801

💬 WhatsApp/SMS: +1 (307) 998-1592
(Mon-Fri, 9AM - 5PM EST | Response within 24h)

📧 Email: support@luneracomfort.com
(Average response time: 24h)